{"id":1151,"date":"2025-12-26T20:24:31","date_gmt":"2025-12-26T20:24:31","guid":{"rendered":"https:\/\/smhotel.pe\/smpatriotas\/?page_id=1151"},"modified":"2025-12-27T16:44:56","modified_gmt":"2025-12-27T16:44:56","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/smhotel.pe\/smpatriotas\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1151\" class=\"elementor elementor-1151\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-356f9ad e-con-full e-flex e-con e-parent\" data-id=\"356f9ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bc6ddac e-flex e-con-boxed e-con e-child\" data-id=\"bc6ddac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c20ebc e-con-full e-flex e-con e-child\" data-id=\"3c20ebc\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-657711e e-con-full e-flex e-con e-child\" data-id=\"657711e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe1d3a elementor-widget elementor-widget-heading\" data-id=\"ebe1d3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-421af98 e-flex e-con-boxed e-con e-child\" data-id=\"421af98\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-385296d e-con-full e-flex e-con e-parent\" data-id=\"385296d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e38fd86 e-flex e-con-boxed e-con e-child\" data-id=\"e38fd86\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de26ce4 elementor-widget elementor-widget-text-editor\" data-id=\"de26ce4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<table style=\"width: 295px; max-width: 500px; border-collapse: collapse; height: 214px;\"><tbody><tr><td style=\"padding: 8px 0; vertical-align: top; width: 110px;\"><strong>Raz\u00f3n Social:<\/strong><\/td><td style=\"padding: 8px 0;\">\u00a0 Hino Inversiones S.A.C.<\/td><\/tr><tr><td style=\"padding: 8px 0; vertical-align: top;\"><strong>RUC:<\/strong><\/td><td style=\"padding: 8px 0;\">20557069721<\/td><\/tr><tr><td style=\"padding: 8px 0; vertical-align: top;\"><strong>Direcci\u00f3n:<\/strong><\/td><td style=\"padding: 8px 0;\"><p data-pm-slice=\"1 1 []\">Av. de los Patriotas Nro. 623 &#8211; San Miguel &#8211; Lima<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc1584 elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"1bc1584\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! pro-elements - v3.22.0 - 24-06-2024 *\/\n.elementor-button.elementor-hidden,.elementor-hidden{display:none}.e-form__step{width:100%}.e-form__step:not(.elementor-hidden){display:flex;flex-wrap:wrap}.e-form__buttons{flex-wrap:wrap}.e-form__buttons,.e-form__buttons__wrapper{display:flex}.e-form__indicators{display:flex;justify-content:space-between;align-items:center;flex-wrap:nowrap;font-size:13px;margin-bottom:var(--e-form-steps-indicators-spacing)}.e-form__indicators__indicator{display:flex;flex-direction:column;align-items:center;justify-content:center;flex-basis:0;padding:0 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.e-font-icon-svg{height:1em}.elementor-form .elementor-button .elementor-button-content-wrapper{gap:5px}.elementor-form .elementor-button .elementor-button-icon,.elementor-form .elementor-button .elementor-button-text{flex-grow:unset;order:unset}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario Libro de reclamaciones\" novalidate=\"\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1151\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1bc1584\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2084aaa elementor-col-100\">\n\t\t\t\t\t<h2>Datos generales<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-reclamos_fecha elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_fecha\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFecha de presentaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[reclamos_fecha]\" id=\"form-field-reclamos_fecha\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Fecha de presentaci\u00f3n\" value=\"16 de August de 2026\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-reclamos_nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_nombre\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre y apellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[reclamos_nombre]\" id=\"form-field-reclamos_nombre\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y apellidos \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-reclamos_representante_tutor elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_representante_tutor\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre del Representate\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[reclamos_representante_tutor]\" id=\"form-field-reclamos_representante_tutor\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre del Representate Legal\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_783b5f6 elementor-col-100\">\n\t\t\t\t\t<p style=\"margin-top:10px;\"><small><strong>Representantes legales:<\/strong> deben presentar en nuestra sede (Av. de los Patriotas Nro. 623 - Lima - San Miguel) carta poder original con firma legalizada ante notario p\u00fablico.<\/small><\/p>\n<p><small><strong>Menores de edad:<\/strong> los padres o tutores deben presentar en nuestra sede la documentaci\u00f3n que acredite la tutela del menor.<\/small><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-reclamos_tipo_documento elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_tipo_documento\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[reclamos_tipo_documento]\" id=\"form-field-reclamos_tipo_documento\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Tipo de documento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CARNET DE EXTRANJERIA\">CARNET DE EXTRANJERIA<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PASAPORTE\">PASAPORTE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-reclamos_numero_documento elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_numero_documento\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tN\u00famero de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[reclamos_numero_documento]\" id=\"form-field-reclamos_numero_documento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de documento\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-reclamos_telefono elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_telefono\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[reclamos_telefono]\" id=\"form-field-reclamos_telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_1958f14 elementor-col-100\">\n\t\t\t\t\t<h2 style=\"margin-bottom: 0px; margin-top:10px;\">Datos del Reclamo\/Queja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-reclamo_tipo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamo_tipo\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de reporte\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[reclamo_tipo]\" id=\"form-field-reclamo_tipo\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Tipo de reporte<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_12e1fa1 elementor-col-100\">\n\t\t\t\t\t<p><small><strong>Reclamo:<\/strong> Disconformidad con los bienes adquiridos o servicios recibidos.<\/small><\/p>\n<p><small><strong>Queja:<\/strong> Malestar relacionado con aspectos que no involucran directamente el producto o servicio (ejemplo: mala atenci\u00f3n, demoras, etc.).<\/small><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-reclamos_motivo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_motivo\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMotivo resumen del reclamo\/queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[reclamos_motivo]\" id=\"form-field-reclamos_motivo\" rows=\"4\" placeholder=\"Motivo resumen del reclamo\/queja\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-reclamos_monto_reclamado elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_monto_reclamado\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMonto requerido\/reclamado S\/.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[reclamos_monto_reclamado]\" id=\"form-field-reclamos_monto_reclamado\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto requerido\/reclamado S\/.\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_fc0f41d elementor-col-100\">\n\t\t\t\t\t<h2  style=\"margin-bottom: 0px; margin-top:10px;\"\"> Identificaci\u00f3n del bien contratado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-reclamos_bien_contratado elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_bien_contratado\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBien contratado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[reclamos_bien_contratado]\" id=\"form-field-reclamos_bien_contratado\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Bien contratado<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Restaurante\">Restaurant<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hospedaje\">Hospedaje<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9e6bc03 elementor-col-100\">\n\t\t\t\t\t<h2  style=\"margin-bottom: 0px; margin-top:10px;\"\">Detalle del reclamo\/queja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalle_reclamo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalle_reclamo\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSe\u00f1ale un breve resumen de lo solicitado o reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[detalle_reclamo]\" id=\"form-field-detalle_reclamo\" rows=\"4\" placeholder=\"Describe brevemente tu reclamo o queja\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-solicitud_reclamo elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-solicitud_reclamo\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSe\u00f1ale el pedido concreto de lo solicitado o reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[solicitud_reclamo]\" id=\"form-field-solicitud_reclamo\" rows=\"4\" placeholder=\"Se\u00f1ala qu\u00e9 soluci\u00f3n esperas recibir\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3903223 elementor-col-100\">\n\t\t\t\t\t<h2 style=\"margin-bottom: 0px;\">Detalle del reclamo\/queja<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_69aa7e0 elementor-col-100\">\n\t\t\t\t\t<p  style=\"margin-bottom: 0px;\"><small>Puedes adjuntar documentos (PDF, Word o im\u00e1genes) de m\u00e1ximo 20MB.<\/small><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-reclamos_adjuntos elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamos_adjuntos\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSubir archivos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[reclamos_adjuntos][]\" id=\"form-field-reclamos_adjuntos\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"20\" data-maxsize-message=\"Jis file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_682727f elementor-col-100\">\n\t\t\t\t\t<h2 style=\"margin-bottom: 0px;margin-top: 10px;\">Nuestra respuesta y soluci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_1ec7d51 elementor-col-100\">\n\t\t\t\t\t<p><small><strong>Importante:<\/strong><\/small><\/p>\n\n<p><small>\n- Te responderemos al correo que indicaste en este formulario.<br><br>\n- Tienes un plazo m\u00e1ximo de <strong>15 d\u00edas h\u00e1biles<\/strong> para recibir nuestra respuesta. Si tu caso es complejo y necesitamos m\u00e1s tiempo, te avisaremos antes de que se cumpla el plazo.<br><br>\n- Recibir\u00e1s tu seguimiento por correo electr\u00f3nico.<br><br>\n- Presentar este reclamo no te impide usar otras v\u00edas de soluci\u00f3n ni acudir directamente a Indecopi si lo prefieres.\n<\/small><\/p>\n\n<p><small>\nAl enviar este formulario, confirmas que la informaci\u00f3n es correcta y que has sido informado sobre el procedimiento de atenci\u00f3n.\n<\/small><\/p>\n\n<br>\n\n<p><small>\nGracias por tu comunicaci\u00f3n<br>\n\n<\/small><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-reclamos_id elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[reclamos_id]\" id=\"form-field-reclamos_id\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a76622c elementor-widget elementor-widget-html\" data-id=\"a76622c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>\r\n    $ = jQuery.noConflict()\r\n    $(function(){\r\n        \r\n    })\r\n    \r\n    $(window).on('load', function(){\r\n        $('#form-field-reclamos_bien_contratado').change()\r\n        $('#form-field-reclamos_fecha').attr('readonly', true);\r\n        $('#form-field-reclamos_fecha').closest('div').addClass('active').css('opacity', '.75')\r\n        \r\n        const meses = [ 'enero', 'febrero', 'marzo', 'abril', 'mayo', 'junio', 'julio', 'agosto', 'septiembre', 'octubre', 'noviembre', 'diciembre'];\r\n        \r\n        let fecha = new Date();\r\n        let fecha_dia = minTwoDigits(fecha.getDate());\r\n        let fecha_mes = fecha.getMonth();\r\n        let fecha_ano = fecha.getFullYear();\r\n        \r\n        $('#form-field-reclamos_fecha').val(`${ fecha_dia } de ${ meses[fecha_mes] } del ${ fecha_ano }`)\r\n        \r\n        \/\/ Generar c\u00f3digo aleatorio para reclamos_id\r\n        const codigoAleatorio = generarCodigoReclamo();\r\n        $('#form-field-reclamos_id').val(codigoAleatorio);\r\n    })\r\n    \r\n    function minTwoDigits(n) {\r\n      return (n < 10 ? '0' : '') + n;\r\n    }\r\n    \r\n    function generarCodigoReclamo() {\r\n        \/\/ Opciones de formato para el c\u00f3digo\r\n        const fecha = new Date();\r\n        const a\u00f1o = fecha.getFullYear().toString().slice(-2);\r\n        const mes = minTwoDigits(fecha.getMonth() + 1);\r\n        const dia = minTwoDigits(fecha.getDate());\r\n        \r\n        \/\/ Generar n\u00famero aleatorio de 4 d\u00edgitos\r\n        const numeroAleatorio = Math.floor(1000 + Math.random() * 9000);\r\n        \r\n        \/\/ Formato: REC-YYMMDD-XXXX\r\n        return `REC-${a\u00f1o}${mes}${dia}-${numeroAleatorio}`;\r\n        \r\n        \/\/ Otras opciones si prefieres algo m\u00e1s simple:\r\n        \/\/ return `REC${numeroAleatorio}${a\u00f1o}`;  \/\/ REC123424\r\n        \/\/ return `${a\u00f1o}${mes}${numeroAleatorio}`;  \/\/ 24101234\r\n        \/\/ return Math.random().toString(36).substr(2, 9).toUpperCase();  \/\/ Alfanum\u00e9rico\r\n    }\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Raz\u00f3n Social: \u00a0 Hino Inversiones S.A.C. RUC: 20557069721 Direcci\u00f3n: Av. de los Patriotas Nro. 623 &#8211; San Miguel &#8211; Lima<\/p>","protected":false},"author":3,"featured_media":408,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1151","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/pages\/1151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/comments?post=1151"}],"version-history":[{"count":4,"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/pages\/1151\/revisions"}],"predecessor-version":[{"id":1156,"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/pages\/1151\/revisions\/1156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/media\/408"}],"wp:attachment":[{"href":"https:\/\/smhotel.pe\/smpatriotas\/en\/wp-json\/wp\/v2\/media?parent=1151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}